The top intelligent virtual assistant providers in 2020-21
Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020–21

Whether you call it a chatbot, a virtual digital assistant, an intelligent virtual assistant, or something entirely different, we can all agree on at least one thing: the market has been transformed by the impact of AI.
In this report, Ovum names the 9 market leaders—as well as 2 market challengers—that are making the most out of AI with their virtual assistants. Explore the key findings here.