The importance of messaging in modern customer service

The Era of Messaging

Cover

Messaging is the future of customer engagement, and many organizations have already integrated customer-facing messaging into their communication strategies.

However, that doesn’t mean a company can just assign agents, or deploy bots, and start messaging customers. Deploying modern messaging requires an integrated customer service platform, AI technology, and a highly-skilled staff.

Read this white paper to learn why messaging is so vital to the customer experience today, and how your organization can move forward with a successful messaging platform and strategy.

Vendor:
[24]7.ai
Posted:
18 Sep 2020
Published:
18 Sep 2020
Format:
PDF
Length:
19 Page(s)
Type:
White Paper
Language:
English
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