Re-booting knowledge management for a large federal government client

Answers for large Federal Government Client

Cover

Datacom is one of Asia-Pacific’s. They also manage customer contact for a large Federal Government client, assisting consumers with enquiries through phone, email and webchat channels.

When the team wanted to increase the level of consistency in the answers being provided to consumers, they decided to look for a new knowledge management system.

Learn about Datacom’s experience and why they selected LivePro’s solution in this case study.

Vendor:
Live Pro
Posted:
09 Sep 2020
Published:
09 Sep 2020
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English
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