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Seasonal surges in capacity, while difficult, are par for the course for most businesses. And while there’s no way to fully standardize your business levels, you can manage changes—with proper planning.

Download this eBook to explore tips and strategies you can implement to solve your call centers seasonal capacity problem.

Vendor:

Genesys

Posted:

Feb 8, 2021

Published:

Sep 15, 2020

Format:

PDF

Type:

eBook