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A combined airline, hotel, travel agent, tour operator, and baggage handling businesses, Globalia is a multi-faceted company that relies on each distinct piece of the business to work together. To support the continued success and growth of the organization, the company pinpointed a need for additional operational efficiency within its IT service delivery capabilities.
Dive into this case study to learn how Globalia enhanced customer experiences and boosted operational delivery models using ServiceNow to earn unified IT service delivery.