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The KPIs You Should Be Measuring but Probably Aren’t

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By quantifying relationships with customers, an MSP can effectively compare its clients and see which are producing the most revenue and which require attention. Furthermore, looking at these key metrics can help a company determine which of its sales and marketing efforts are delivering the greatest return.

This white paper explains how MSPs can measure performance and evaluate their relationships with clients, improve service with those clients, and increase loyalty.

Download now to learn how to accurately calculate the KPIs that are critical for MSPs, such as:

  • Revenue valuation
  • Customer acquisition cost
  • Customer lifetime value
  • And more
Vendor:
ConnectWise
Posted:
08 Sep 2020
Published:
08 Sep 2020
Format:
PDF
Length:
11 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.