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Faced with recent events, satisfying future expectations with today’s systems is not practical. It is clear that telecom customer care and network operations functions must become more resilient to meet these changing market needs.

This means artificial intelligence (AI) and machine learning (ML) should empower employees and customers to pursue what matters most to them.

Download this IDC Info Snapshot to learn more about digital network operations.

Vendor:

ServiceNow

Posted:

Feb 8, 2021

Published:

Sep 8, 2020

Format:

PDF

Type:

Analyst Report