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Oxford Economics and SAP surveyed 2,000 executives from small and midsize organizations about their progress toward upgrading technology and organizational strategies.

The results—which should ring true for other SMB executives operating in this challenging landscape—show that improving experiences for customers is the dominant goal for organizations across industries.

Download this brief report to explore some key findings from their study, as well as recommendations for SMBs looking to improve their customer experiences and better support growth.

Vendor:

SAP

Posted:

Feb 8, 2021

Published:

Sep 4, 2020

Format:

PDF

Type:

Research Content