Call center resilience: A Citrix case study

Call Center Resilience: A Citrix Case Study

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COVID-19 has impacted businesses around the globe in a variety of ways, and Citrix is no exception. As part of their business continuity plan in Asia Pacific/Japan (APJ), their escalation engineering and support teams in China and Japan were asked to work from home.

But in order to do that, they first had to implement Citrix Workspace

Download this case study to learn how Citrix was able to execute on their business continuity plan with minimal impact to their business or customers—while ensuring the safety of employees and maintaining KPI's.

Vendor:
Citrix
Posted:
27 Aug 2020
Published:
27 Aug 2020
Format:
PDF
Type:
White Paper
Language:
English
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