5 emerging technologies making a splash in CX

Digital Customer Experience Through E-IoT, and the Need for Increased Security

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We live in a very competitive and dynamic world where retaining and keeping customers happy is becoming very complex.

Customers expect better experiences from products and services every time they interact with them—and yet, often, customers are not even aware of what experience to expect themselves.

This blog post highlights recent research from a Gartner survey that identified 5 emerging technologies that will have the biggest impact on improving the customer experience (CX).

Read on here to find out more and to take advantage of these technologies.

Vendor:
Capgemini
Posted:
11 Sep 2020
Published:
06 Apr 2020
Format:
HTML
Type:
Resource
Language:
English
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