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Digital service integration and management (SIAM) has been key in IT management for years. Right now, SIAM is centered around 4 priorities:
- Service quality (risk),
- Business alignment,
- Service efficiency (cost), and
- Service agility
Learn about the basic principles of SIAM—as well as how it’s evolving to meet new enterprise demands—in this webinar, hosted by Capgemini, ServiceNow, and ISG experts.