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Digital service integration and management (SIAM) has been key in IT management for years. Right now, SIAM is centered around 4 priorities:

  1. Service quality (risk),
  2. Business alignment,
  3. Service efficiency (cost), and
  4. Service agility

Learn about the basic principles of SIAM—as well as how it’s evolving to meet new enterprise demands—in this webinar, hosted by Capgemini, ServiceNow, and ISG experts.

Vendor:
Capgemini
Premiered:
Jun 16, 2020

This resource is no longer available.