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Operational Excellence Is Driving Transformational Success in Banking

Cover

Disconnected customer and employee experiences, siloed legacy applications, and inefficient back-office processes have tormented retail banks for some time, especially now as in-person customer service has become even more infrequent.

Enhancing customer experience requires a strategic approach focused on three main pillars. Open this IDC Snapshot to learn the three pillars of customer experience for retail banks.

Vendor:
ServiceNow
Posted:
19 Aug 2020
Published:
19 Aug 2020
Format:
PDF
Length:
2 Page(s)
Type:
Analyst Report
Language:
English

This resource is no longer available.