This resource is no longer available

Disconnected customer and employee experiences, siloed legacy applications, and inefficient back-office processes have tormented retail banks for some time, especially now as in-person customer service has become even more infrequent.

Enhancing customer experience requires a strategic approach focused on three main pillars. Open this IDC Snapshot to learn the three pillars of customer experience for retail banks.

Vendor:

ServiceNow

Posted:

Feb 8, 2021

Published:

Aug 19, 2020

Format:

PDF

Type:

Analyst Report