Why 64% of customers prefer communicating with orgs via text message

7 Reasons Why Your Customers Want to Text You

Cover

When it comes to customer service, 64% of people said they prefer text messaging versus phone calls, and 44% said they would rather send a text message than be kept on hold.

With statistics like that, it’s surprising that more companies don’t have a messaging option available for their customers when they need help.

Download this white paper to explore the top 7 reasons to invest in a text customer service strategy, and the benefits that offers.

Vendor:
Quiq
Posted:
12 Aug 2020
Published:
12 Aug 2020
Format:
PDF
Length:
6 Page(s)
Type:
White Paper
Language:
English
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