Case study: Using automation to improve service experience

TAL Apparel Achieves Global Customer Service Excellence with ServiceNow

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Hong Kong-based TAL Apparel delivers an extensive array of products and services to learning fashion brands and retailers across the world. A key ingredient in TAL’s success strategy is leveraging technology to deliver innovation across information systems and processes.

Open this case study to learn how TAL Apparel utilized a holistic solution to automate everything from IT projects and applications to infrastructure, earning benefits including:

  • Providing 26,000 employee access to automated IT services
  • A 89% reduction in resolution times
  • A 50% reduction in time to close incidents
  • And more
Vendor:
ServiceNow
Posted:
24 Jul 2020
Published:
24 Jul 2020
Format:
PDF
Length:
3 Page(s)
Type:
Case Study
Language:
English
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