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Americas: The CX Speed Seekers
Consumers across the Americas have prioritized speed and efficiency since the first drive-through was invented.
For modern companies, this means having easy-to-use apps full of one-click experiences. After all, 6 in 10 consumers in the region abandon online purchases if the process takes too long.
So how do you improve the consumer experience for these demanding customers?
Check out this Verizon white paper to learn how your customer experience strategy can be improved and acted upon in the Americas.