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Happy customers are likelier to become loyal customers. It’s why businesses strive to deliver great customer service — a philosophy that extends to the purchase process itself.

Exemption certificate management is an often-overlooked part of that process, but can have a huge impact on the satisfaction of tax exempt customers.

This whitepaper covers how inadequate processes for managing exempt customers and exemption certificates impact business. Read on to get best practices for properly managing exemption certificates, creating a positive customer experience through ease of purchase, and automated collection through digital channels.

Vendor:

Avalara

Posted:

Feb 8, 2021

Published:

Jul 2, 2020

Format:

PDF

Type:

White Paper