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Deploying unattended robots such as AI powered chatbots can help resolve customer issues with more effective self-service, improving the utilization of human agents and reducing call volume by up to 50%.

With statistics like that, it’s not surprising that contact centers are increasingly implementing RPA to help provide top-of-the-line customer service.

Download this white paper to learn about using RPA in the contact center, with insights on challenges, benefits and how to implement an end-to-end automation platform.

Vendor:

UiPath

Posted:

Feb 8, 2021

Published:

Jul 1, 2020

Format:

PDF

Type:

White Paper