Using RPA to deliver exceptional customer experiences
Think Automation First to Deliver Exceptional Customer Experiences
Deploying unattended robots such as AI powered chatbots can help resolve customer issues with more effective self-service, improving the utilization of human agents and reducing call volume by up to 50%.
With statistics like that, it’s not surprising that contact centers are increasingly implementing RPA to help provide top-of-the-line customer service.
Download this white paper to learn about using RPA in the contact center, with insights on challenges, benefits and how to implement an end-to-end automation platform.