Contact center testing: Unleash business value

Unleashing Business Value with Contact Center Testing

Cover

Now more than ever, contact centers need DevOps practices and a test automation strategy that can ensure end-to-end quality of experience for both agents and customers.

But how exactly does one get started with that?

Find out in this IDC Analyst Connection, which offers expert insight on integrating DevOps practices into the contact center and embracing digital innovation for better customer service.

Vendor:
Empirix
Posted:
23 Jun 2020
Published:
23 Jun 2020
Format:
PDF
Length:
6 Page(s)
Type:
White Paper
Language:
English
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