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Acquiring a customer is the most expensive phase of the relationship.

Therefore, in order to retain customers, enterprises have been using Voice of the Customer (VOC) programs to boost ROI. And now, businesses are shifting to self-service IVR platforms to get the most out of VOC programs.

Learn more about customer retention with VOC and IVR in this guide.

Vendor:

Empirix

Posted:

Feb 8, 2021

Published:

Jun 22, 2020

Format:

PDF

Type:

White Paper