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For organizations that require frequent and direct communication with their customer bases, assuring that their contact centers provide a polished, optimized experience is a must.

In the past, large organizations were able to ensure this with Six Sigma techniques. These techniques, however, are often misused in today’s Agile software development model when attempting to create a meaningful feedback loop to quality assurance.

Download this whitepaper to learn how you can create a comprehensive contact center assurance strategy by aligning some of Empirix’s top metrics with Six Sigma to better accommodate Agile development methodology and provide a top-of-the-line CX.

Vendor:

Empirix

Posted:

Feb 8, 2021

Published:

Jun 19, 2020

Format:

PDF

Type:

White Paper