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The Role Human Touch Plays in the Digital Customer Experience.

Cover

Digital transformation has deeply impacted the customer experience. As technology and automation take on greater roles in customer service, it’s more important than ever to show customers you care about them as human beings.

The ability to tie technology and the human touch together can help deliver a better customer experience than either one on its own. Sometimes, it can be as simple as asking a customer their own preference.

Read on to learn how to create the best possible customer experience, and create lifelong customers, in the digital age.

Vendor:
Verizon
Posted:
Jun 25, 2020
Published:
May 2, 2018
Format:
HTML
Type:
White Paper

This resource is no longer available.