Customer Service and the Future of Work

Customer Service and the Future of Work

Cover

This 2020 IDC Perspective explores the interplay of customer and employee experience as a core component of digital transformation. It offers insight into a holistic strategy for improving customer service and thus customer experience (CX).

Areas covered include:

  • Evolving consumer expectations and the role of automation and human-machine collaboration
  • How the boundaries between employee and customer experience are blurring
  • Advice for buyers who are building the future of CX
Vendor:
ServiceNow
Posted:
26 Jun 2020
Published:
01 Jan 2020
Format:
PDF
Type:
White Paper
Language:
English
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