How ServiceNow helps HP Indigo deliver a high-value CX

Create High-Value Customer Experiences in the Field like HP Indigo

Cover

After speaking with an agent, your customer usually expects a skilled technician with the correct parts to show up onsite—but it’s a lot harder to achieve that when your customer service and field service are siloed.

That’s why digital printing provider, HP Indigo, decided to implement ServiceNow’s CSM platform—which helped to align those processes and ultimately improve CX.

Read this webinar recap to learn about HP Indigo’s experience and the benefits they’ve achieved since implementing ServiceNow.

Vendor:
ServiceNow
Posted:
23 Jun 2020
Published:
23 Jun 2020
Format:
PDF
Length:
5 Page(s)
Type:
Case Study
Language:
English
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