16 customer engagement centers you should know

CSM - Gartner 2020 MQ for CRM

Cover

Many large organizations have failed to unify engagement channels—in fact, by 2022, 50% of large organizations will still have disjointed engagement channels. These remarkably siloed customer experiences set large organizations back—and it’s starting to show.

In this Magic Quadrant, Gartner evaluates 16 vendors that help larger organizations successfully navigate the challenges of customer service. Read the full report now.

Vendor:
ServiceNow
Posted:
Jul 26, 2021
Published:
Jun 4, 2020
Format:
HTML
Type:
Analyst Report
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