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CSM - Gartner 2020 MQ for CRM
Many large organizations have failed to unify engagement channels—in fact, by 2022, 50% of large organizations will still have disjointed engagement channels. These remarkably siloed customer experiences set large organizations back—and it’s starting to show.
In this Magic Quadrant, Gartner evaluates 16 vendors that help larger organizations successfully navigate the challenges of customer service. Read the full report now.