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ERPs are transactional systems. Very rigid, precise, and good at what they do. But from an order management perspective they’re built only for basic fulfillment and replenishment orders.
They’re not designed to provide a customer-centric omnichannel order management experience—which is what today’s retailers are expected to do. For retailers to provide the experiences their customers expect, they need an order management system.
Explore 7 key reasons why more organizations are updating their OMS and the benefits of doing so in this eBook.