This resource is no longer available

The Game Plan for Omnichannel Customer Service

Cover

As digitization takes hold, organizations that offer omnichannel and self-service options will have greater capabilities to keep both customers and agents happy while managing costs.

But due to organizational barriers from data silos to non-aligned team motivators, over 60% of inbound calls are still being resolved with costly, time-consuming live assistance models.

Explore this white paper to learn how you can design an effective contact strategy, and discover how an omnichannel framework with self-service capabilities can help you deliver superior customer experiences.

Vendor:
Intrado
Posted:
Dec 23, 2021
Published:
Dec 22, 2021
Format:
PDF
Type:
White Paper

This resource is no longer available.