Omnichannel customer service: Your game plan for success
The Game Plan for Omnichannel Customer Service
Omnichannel is an inevitable evolution for contact centers in today’s digital economy. Customers expect choice and organizations want better customer experience at lower cost. This much is certain. But how to get there is not.
It would be a brave brand that puts itself forward to claim they had cracked the complexity surrounding the issue and delivered on both sets of expectations.
Download this white paper for expert insights and practical suggestions on how to design an effective contact strategy based on modalities (voice, text, video) and engagement options (live assistance, self service, proactive service).