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The Game Plan for Omnichannel Customer Service
As digitization takes hold, organizations that offer omnichannel and self-service options will have greater capabilities to keep both customers and agents happy while managing costs.
But due to organizational barriers from data silos to non-aligned team motivators, over 60% of inbound calls are still being resolved with costly, time-consuming live assistance models.
Explore this white paper to learn how you can design an effective contact strategy, and discover how an omnichannel framework with self-service capabilities can help you deliver superior customer experiences.