Total Economic Impact of IBM Watson Assistant

Forrester: Total Economic Impact of IBM Watson Assistant

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Forrester TEI study finds Watson Assistant customers saw $24 million in benefits over three years. IBM recently commissioned Forrester Consulting to conduct a study that evaluated the financial impact of IBM Watson Assistant on organizations. Learn how IBM Watson Assistant can cut costs, drive revenue, and free precious resources for higher value work – all while improving customer NPS. Some benefits include: $24 million in benefits over three years; 337% ROI; Cost savings of $5.50 per contained customer conversation. 

Vendor:
IBM
Posted:
Dec 1, 2021
Published:
Jun 1, 2020
Format:
PDF
Type:
Analyst Report
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