4 attributes of top CX performers

2020 Global Customer Experience Benchmarking Report

Cover

Although CX was once a sole responsibility of the contact center, research over the last few years shows this is clearly no longer the case.

In fact, it has become an enterprise-wide deliverable that requires clear, integrated strategy and well-defined execution across the organization.

Access this ebook to learn how to remain relevant in a complex, changing environment by adhering to 6 CX recommendations and discover the 4 attributes that the top CX performers all possess.

Vendor:
NTT
Posted:
03 Jun 2020
Published:
03 Jun 2020
Format:
PDF
Length:
42 Page(s)
Type:
eBook
Language:
English
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