Crisis communication scenarios, explained

How PagerDuty is Used for Emergency Response

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Organizations have begun using incident management tools for a variety of use cases, such as working with high-profile customer support tickets, security issues, or even emergency situations like what the COVID-19 outbreak.

Dive into this crisis communication plan, where PagerDuty themselves illustrate several scenarios that benefit from using PagerDuty tools to respond to major incidents, most notably:

  • Notify Crisis Communications team that there is potentially an urgent issue that requires their attention.
  • Update employees on the status of a major incident.
Vendor:
PagerDuty
Posted:
02 Jun 2020
Published:
02 Jun 2020
Format:
HTML
Type:
Resource
Language:
English
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