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Organizations have begun using incident management tools for a variety of use cases, such as working with high-profile customer support tickets, security issues, or even emergency situations like what the COVID-19 outbreak.

Dive into this crisis communication plan, where PagerDuty themselves illustrate several scenarios that benefit from using PagerDuty tools to respond to major incidents, most notably:

• Notify Crisis Communications team that there is potentially an urgent issue that requires their attention.
• Update employees on the status of a major incident.

Vendor:

PagerDuty

Posted:

Feb 8, 2021

Published:

Jun 2, 2020

Format:

HTML

Type:

Resource