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The CallMiner Churn Index 2020

Cover

Two years ago, CallMiner commissioned a survey to find out why US consumers leave providers. What they uncovered was a switching epidemic – with call centers playing a pivotal role in whether consumers stay loyal or decide to switch.

This year, they decided to repeat the exercise to see what’s changed.

Explore the results in this report.

Vendor:
CallMiner
Posted:
26 May 2020
Published:
26 May 2020
Format:
PDF
Length:
18 Page(s)
Type:
Research Content
Language:
English

This resource is no longer available.