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Customer behavior is constantly evolving, whether or not there’s a crisis, it just becomes very heightened in a situation like a pandemic.

And with limited time, resources, and budget, many teams are forced to react and go on the defense as opposed to proactively anticipating the change in behaviors and optimizing customer experience accordingly.

How can businesses continue to evolve and stay ahead of their customers and provide the best customer experience across channels? 

Find out in this webinar, which offers 5 insider tips for using analytics to optimize CX.

Vendor:

Acoustic

Premiered:

May 20, 2020

Format:

Multimedia

Type:

Webcast