3 customer service megatrends for 2020

3 Customer Service Megatrends In 2020: Using AI & Automation to Drive Better Experiences

Cover

Organizations are increasingly implementing automation and AI as part of their customer service strategy.

Together, these technologies can help companies

  • Improve efficiency
  • Deliver differentiated experiences
  • Uncover new revenue streams
  • Increase productivity & satisfaction of agents

Read this report to explore the top 3 AI and automation customer service trends that experts say will play a big role in your strategy for 2020.

Vendor:
ServiceNow
Posted:
19 May 2020
Published:
19 May 2020
Format:
PDF
Length:
13 Page(s)
Type:
Research Content
Language:
English
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