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As digital operations scale up within an organization—especially when developers are given operational responsibilities to own the services they build in production—one of the core challenges becomes ensuring the best possible customer experience in the face of degradations and outages.
Organizations looking to improve their incident response must first establish consistent practices, roles, and terminology.
And this guide to modern incident response can help you do so.
Download it now to view 4 characteristics of modern incident response, an overview of the incident response lifecycle, and strategies to streamline this process in your company.