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When it comes to upgrades in Customer Experience strategy, oversight and delivery, convincing the relevant Senior Leadership Team (SLT) members that an investment is necessary can be challenging.

The effort is worth it, though, as improved CX can lead to stronger customer relationships and improved brand reputation – not to mention increased revenue.

Read this blog post for expert tips on how to sell your SLT on a CX strategy.

Vendor:

Avtex

Posted:

Feb 8, 2021

Published:

May 15, 2020

Format:

HTML

Type:

Resource