Enhance the customer experience with automation, AI, and more

IDC Vendor Spotlight: Enhancing the Customer Experience Through Data-Driven Assurance, AI, and Automation

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While many businesses have always emphasized improving the customer experience, this philosophy is now spreading to the B2B market as well. After all, the modern consumer expects easy service and modern interfaces no matter what.

But if experience is king, how can you build it the right throne?

A good user experience in the digital age stems from quality data systems, but the answer often isn’t quite that simple.

Check out this IDC white paper and learn how building the right customer experience requires building the right platform—and more.

Vendor:
ServiceNow
Posted:
14 May 2020
Published:
01 Jan 2020
Format:
PDF
Type:
White Paper
Language:
English
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