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The recent global pandemic has forced most businesses to suddenly shift to a fully digital and distributed model, with employees working from homes that may not be fully equipped with the same technology and hardware they’re used to.
Meanwhile, many organizations are experiencing dramatically higher call volumes from customers in need – and agents are feeling overwhelmed trying to keep up.
Download this white paper to explore the 4 steps you can take to ensure you’re meeting customer expectations during this time, and leaving a lasting impression long after COVID-19.
- Vendor:
- Pegasystems
- Posted:
- Feb 8, 2021
- Published:
- Jun 3, 2020
- Format:
- Type:
- eBook
