Deliver exceptional customer service amid disruption with these 4 steps

4 steps to an exceptional customer service strategy in times of disruption

Cover

The recent global pandemic has forced most businesses to suddenly shift to a fully digital and distributed model, with employees working from homes that may not be fully equipped with the same technology and hardware they’re used to.

Meanwhile, many organizations are experiencing dramatically higher call volumes from customers in need – and agents are feeling overwhelmed trying to keep up.

Download this white paper to explore the 4 steps you can take to ensure you’re meeting customer expectations during this time, and leaving a lasting impression long after COVID-19.

Vendor:
Pegasystems
Posted:
03 Jun 2020
Published:
03 Jun 2020
Format:
PDF
Length:
9 Page(s)
Type:
eBook
Language:
English
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