How to engage in meaningful customers dialogues

PegaWorld 2019 Keynote: VodafoneZiggo - Driving Meaningful Customer Dialogues

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Today’s customers expect more than just reactive problem solving. And they’re not satisfied with only proactive approaches—these customers expect their company to engage in serious dialogue with them.

Automated, predictive, and personalized dialogue is just one way that VodafoneZiggo is starting deeper customer interactions within their business.

Check out this video to learn how VodafoneZiggo has been able to drive meaning from customer dialogues with the help of Pegasystems.

Vendor:
Pegasystems
Premiered:
May 20, 2020
Format:
Multimedia
Type:
Webcast
Language:
English
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