How Pega helped Radial optimize their contact center and CX

Radial Optimizes Contact Centers with Pega Robotics & Workforce Intelligence

Cover

Radial is a leading international BPO, that helps retailers simplify their post-click commerce and improve their CX.

To sustain their competitive positioning, Radial was looking for a solution that could help them automate data entry across dozens of applications at the point of each customer interaction.

Find out how the company was able to achieve their goals with the help of Pega Robotics and Workforce Intelligence and the benefits they’ve experienced as a direct result in this case study.

Vendor:
Pegasystems
Posted:
28 May 2020
Published:
28 May 2020
Format:
HTML
Type:
Case Study
Language:
English
Already a Bitpipe member? Login here

Download this Case Study!