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Radial is a leading international BPO, that helps retailers simplify their post-click commerce and improve their CX.

To sustain their competitive positioning, Radial was looking for a solution that could help them automate data entry across dozens of applications at the point of each customer interaction.

Find out how the company was able to achieve their goals with the help of Pega Robotics and Workforce Intelligence and the benefits they’ve experienced as a direct result in this case study.

Vendor:

Pegasystems

Posted:

Feb 8, 2021

Published:

May 28, 2020

Format:

HTML

Type:

Case Study