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Virgin Money is the UK’s 6th largest bank, with over 10,000 employees and 6 million customers.

Struggling with long account opening and onboarding processes, the bank wanted to streamline customer interactions and reduce the time that staff spent on manual, non-value-added activities.

To achieve these goals, Virgin Money implemented Pega with the help of Accenture. Learn about the bank’s experience and the benefits they achieved in this case study.

Vendor:

Pegasystems

Posted:

Feb 8, 2021

Published:

May 27, 2020

Format:

HTML

Type:

Case Study