How to accommodate remote agents in a multi-channel environment

The Changing State of Contact Centers in a Multi-cloud World

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Watch this video to hear from Nemertes’ Robin Gareiss and Oracle’s Brian Kracik on the increasing need to accommodate remote contact center agents in a multi-channel environment and how SD-WAN technology is addressing quality of experience (QoE).

Vendor:
Oracle Corporation
Premiered:
May 8, 2020
Format:
Multimedia
Type:
Webcast
Language:
English
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