8 insights shaping the future of CX

The State of the Contact Center: 8 Insights Shaping the Future of CX

Cover

Customer experience is more than a moment—it’s a mindset. And many of your peers are investing to extend the CX mindset to every corner of their organizations.

Success can lead to customer satisfaction, growing revenues and stronger reputations. But the wrong investments can send KPIs spiraling downward. How are companies like yours addressing the CX challenge?

Find out in this eBook, which explores results from 8x8 and Hanover Research’s recent survey on the current state of contact centers, and the 8 key findings they predict will shape the future of CX.

Vendor:
8x8, Inc.
Posted:
12 May 2020
Published:
12 May 2020
Format:
PDF
Length:
16 Page(s)
Type:
eBook
Language:
English
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