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Teleflora is a floral wire service that brokers orders from customers to local florists for delivery. As the company expanded, they realized the on-premises PBX they had previously relied on in contact centers would not be enough.

To better accommodate their growth, Telefora switched to NICE inContact’s CXone integrated customer experience cloud platform.

Read this case study to learn about the migration process, and the substantial cost savings Telefora accomplished since switching.

Vendor:

NICE CXone

Posted:

Feb 8, 2021

Published:

May 11, 2020

Format:

PDF

Type:

Case Study