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Visibility into the performance of your organization’s service desk provides insight into what issues to focus on in order to provide the support your clients expect. The trouble that many service providers encounter, however, is collecting and translating service desk KPIs into actionable information.

Save a copy of this 18-page eBook, which focuses on the seven KPIs used by top service providers to measure service desk efficiency. Then, find out what you can do to help your organization’s teams turn service desk and support data into a true differentiator for your company.

Vendor:

ConnectWise

Posted:

Feb 8, 2021

Published:

Apr 29, 2020

Format:

PDF

Type:

White Paper