Are your contact center agents making customers happy?
ARE YOU SATISFIED WITH YOUR CONTACT CENTRE EXPERIENCE?
Every business knows the value of a happy customer. But what can make the biggest difference in improving the overall customer experience for those that you serve?
Some experts say it’s the contact center agent, and that certainly makes sense as recent research reports that after two or three negative experiences, more than 90% of customers will leave the brand.
Open this research report to learn more about the effects your contact center agents are having on your overall customer experience, and how you can quickly improve your customers’ perceptions.