Customers are being promised great experiences—here’s how to deliver

Delivering on the Promise of a Great Customer Journey

Cover

Customer satisfaction and customer relationship management are crucial components to any successful business strategy, and businesses are realizing this—about 2/3 of organizations have customer experience initiatives underway.

Yet not all of these initiatives are created equal—after all different businesses have different needs. And customers certainly have shifting expectations

Check out this IDC analyst connection to learn more about customer expectations, market trends, and business strategies about customer satisfaction.

Vendor:
Progress Software Corporation Sitefinity
Posted:
05 May 2020
Published:
01 Jan 2020
Format:
PDF
Type:
White Paper
Language:
English
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