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Market forces and changes in subscribers’ needs and expectations are leading CSPs to update their entire service delivery and management infrastructure.
At the forefront of this digital transformation is the modernization of the systems for managing network services, operations support systems (OSS), and the systems for customer and overall business operations, business support systems (BSS).
In this paper, ACG Research presents a vision for the evolution of OSS/BSS comprising of:
- An open operator software architecture
- A roadmap of how to get there
- Concrete steps to get started
- And more