Employee & customer experience: 2 halves of the whole equation
Employee Experience and Customer Experience: Two Halves of the Whole Equation
Customer experience and employee experience are blending more than ever, as enterprises focus on digitizing operations.
By understanding both customer and employee needs, companies can use insight-driven experience design (IXD) to influence customer engagement, employee engagement and other stakeholder engagement.
Download this report to explore the relationship between customer and employee experience, and what communication tools can help you support them both.