How to prevent long hold times and boost your bottom line

How Long Hold Times Affect Your Customers’ Experience (And Your Bottom Line)

Cover

Regardless of all the technological advancements happening in the contact center, hold times are still a problem many deal with today.

There’s always going to be an ebb and flow of contact center needs that is mitigated by asking customers to wait. Still, the question is, what does that mean for your business and how can you handle holds better?

Find out in this white paper, which explores the effects of hold times on your customers’ experience and tips to help you tackle the issue.

Vendor:
RingCentral
Posted:
22 Apr 2020
Published:
22 Apr 2020
Format:
PDF
Length:
13 Page(s)
Type:
White Paper
Language:
English
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