This resource is no longer available

Regardless of all the technological advancements happening in the contact center, hold times are still a problem many deal with today.

There’s always going to be an ebb and flow of contact center needs that is mitigated by asking customers to wait. Still, the question is, what does that mean for your business and how can you handle holds better?

Find out in this white paper, which explores the effects of hold times on your customers’ experience and tips to help you tackle the issue.

Vendor:

RingCentral

Posted:

Dec 1, 2021

Published:

Apr 22, 2020

Format:

PDF

Type:

White Paper