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The Collaborative Contact Center A disruptive approach to customer engagement
It is estimated that businesses collectively lose $62 billion per year due to poor customer service from factors like high agent turnover, inefficient information sharing, and reduced first-contact resolution.
In other words, current contact center processes and limited collaboration methods restrict good customer relationships.
However, thanks to new collaboration tools, companies can revolutionize how they communicate.
Access this white paper to review key considerations that can help you choose a cloud contact center solution and discover 4 four reasons to make your contact center collaborative.