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Happy employees lead to happy customers. Most successful businesses today understand that customers have high service expectations, and companies need to empower their frontline employees to deliver on these expectations.
This was the clear takeaway from a recent study that RingCentral commissioned. The intent of the research—based on a global survey of 2,000 customer-facing knowledge workers and customer support employees—was to learn more about the connection between employee engagement and customer engagement.
Download this 18-page eBook to explore the results, and see why experts say employee and customer engagement are inextricably linked.
- Vendor:
- RingCentral
- Posted:
- Dec 1, 2021
- Published:
- Apr 21, 2020
- Format:
- Type:
- Research Content
